DELIVERY AND RETURNS
How long will my order take to arrive?
Orders placed online are dispatched within 24 hours.
Allow 2/3 business days if your order contains bespoke items, all items will be sent in the same package.
Do you ship internationally?
Yes, we deliver worldwide! We offer several options for international delivery offered at checkout.
Do I have to make an appointment at your shop?
No need! Come whenever you fancy, however beware, Saturdays can often be very busy! If you require specialist advice, we are able to offer a more personalized service on weekdays.
Find your nearest boutique here: Paris, Lille, Lyon and London https://www.lecolonelmoutarde.com/en/content/10-nos-boutiques
Can I cancel or modify my order after completion?
Unfortunately, we cannot change orders once they are confirmed. However, we can cancel them if they have not yet left our workshop. Please contact customer service by phone +33 (0)3 20 73 28 18 or by e-mail email@example.com , who will do their best to cancel your order before it is sent.
Tracking your order
You can track your package using the link provided in the confirmation email.
My package is missing an item
Contact customer service by phone +33 (0)3 20 73 28 18 or by e-mail firstname.lastname@example.org with details of which product is missing, your full name and the order number so that we can solve the problem quickly.
I received a defective item
We want all our customers to be fully satisfied with the products they receive. Therefore, if you think that a delivered item is defective, please contact customer service by phone +33 (0)3 20 73 28 18 or e-mail email@example.com telling us which item is defective, your full name and the order number so that we can resolve the issue.
You have 14 days upon receipt of your package to return an unused item by mail. Please complete and attach the returns form, available HERE.
Your refund will be processed within 5 working days upon receipt of your package.
We do accept exchanges.
What bow tie shape will suit me?
Le Colonel makes 3 bow shapes: Classic, Diamond or Slim. For tall or well-built body types, we recommend the classic shape. For slim or short body types, we recommend either slim or diamond. For “normal" body types, indulge yourself by choosing from all three!
Not sure which fabric?
Order fabric samples right here: https://www.lecolonelmoutarde.com/en/sample-nutrition-90
I don’t know how to tie a bowtie
All our bow ties are delivered pre-tied and come with press studs, allowing you to pop it on and off without even undoing it! However, they are all real bow ties, so if you know what you’re doing, feel free to tie and untie at will!
What size are the bowties?
All our bow ties have snaps that fit most necks from 38 to 44cm.
If you are over 44 cm, you will have to order your custom knot by specifying the size of your neck: https://www.lecolonelmoutarde.com/fr/sur-mesure-9
Which shirt will go with my tie?
Regarding the color, we advise you to opt for a white or off-white shirt, which is always chic and easy to match. For bow ties, we advise paying attention to the collar – it must be small the line of the points should follow the edge of the bow tie. A tab or club collar shirt is a great option for the more daring!
It’s a common misconception that bow ties are only worn with a cut-away collar, in particular with a tuxedo or dinner jacket. However today the bow tie can also be worn well with a casual shirt, so don’t be afraid to give it a go!
Do you have any other products?
Even though we initially became famous for our bow ties, we now offer a wide range of ties, suspenders, socks and children’s bow ties. We specialize in matching pocket squares and cufflinks for most references too.
For women, we offer beautiful headbands and bracelets, or pop in-store to check out our limited-edition knickers and panties!
Do you sell fabric?
We offer fabric by the half meter or meter, subject to availability.